Retix › Contact
Contact
One address handles everything: contact@retix.io. It is read by the person who runs the site.
contact@retix.io
Retix is operated by retix, based in South Korea. There is no phone line and no postal support desk. Email is the only support channel, and it is a real one.
What to write about
- Privacy requests: a copy of your data, a correction, or deletion of your account and everything attached to it.
- Abuse reports: an offensive display name, clan name or custom skin. The in-game report button is faster, but email works and reaches the same place.
- Cheating reports: include the mode, the approximate time and the name you saw.
- Bug reports: what you were doing, what happened, and which browser and device. A screenshot helps more than a description.
- Account problems: a sign-in that will not complete, or gold and unlocks that did not arrive after a match.
- Business, press and legal enquiries.
What to include
For anything account-related, write from the email address your Retix account signs in with, or tell us the display name you use in game. Accounts are created with Google sign-in, so the address on your Google account is the one we can match.
Guest accounts live only in the browser that created them and carry no email, so a guest account cannot be identified or recovered by email. If you want your progress to survive, sign in.
How long a reply takes
Retix is run by one person, so replies are not instant. We aim to answer within a few business days. Privacy requests are handled within the periods the law requires, and we will tell you if a request needs longer than that.
Reporting something urgent
If a report concerns a threat to somebody real, contact your local emergency services first. Email is not monitored around the clock and is not an emergency channel.